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KUALA LUMPUR: OCBC Bank (M) Bhd and delivery company J&T Express (M) Sdn Bhd are collaborating to make last-mile delivery safer and more convenient through the use of the bank’s digital collection solution OCBC OneCollect.

In a statement, the bank said the collaboration would see the digital collection solution being progressively used by all J&T Express couriers nationwide, along with an in-store presence as well.

The move harnesses OCBC Bank’s award-winning OCBC OneCollect to overcome seemingly insurmountable “the last mile” delivery challenges related to the collection of payment by these couriers.

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OCBC OneCollect, rolled out just as the pandemic set in, is the country’s first merchant cross-border quick response code (QR Code) collection service.

The bank’s collection solution enables J&T Express’s couriers to eliminate cash collection – vulnerable to theft and being misplaced when on the go – through a QR Code embedded in their collections app.

OCBC Bank managing director and head of transaction banking Chong Lee Ying said the tie-up with J&T Express was a milestone in the bank’s quest to remove all impediments to effective “last mile” delivery.

“Last-mile delivery has long had to contend with safety and convenience issues as the couriers open themselves to unseen and unappreciated risks when it comes to collecting cash on behalf of the company. This can go unnoticed because each collection is relatively small. But the amounts can snowball with each delivery, making the couriers targets for theft. In addition, cash easily gets lost or misplaced. We are pleased that OCBC OneCollect is able to step in where it matters most,” she said.